Privacy and Data Protection

jitbuj's Privacy Policy

How your personal information is collected, used, and kept secure — jitbuj's full privacy policy is described in detail here.

Last Updated: January 2026

jitbuj ("we", "our", "platform") takes the privacy of players in Bangladesh very seriously. This privacy policy describes how we collect your personal information, for what purposes we use it, with whom we share it, and how we keep it secure when you use jitbuj's website, services, and related activities.

By using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team with any questions.

This policy applies only to users who are 21 years of age or older. We do not knowingly collect information from minors.

The Information We Collect

1.1 Information You Provide Directly

When you register on jitbuj, create an account, or use our services, you directly provide the following information:

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • National ID card or passport number (for KYC verification)
  • Residential address
  • Payment method information (bKash, Nagad, Rocket, or Upay number)
  • Any other information you choose to provide

1.2 Automatically Collected Information

When you browse our website or use our services, certain information is collected automatically:

  • IP address and device identification information
  • Browser type, operating system, and device model
  • Information obtained from cookies and similar tracking technologies
  • Logs of page visits, clicks, and session duration
  • Referral source and navigation path

1.3 Transaction Information

When any financial transaction is completed on your jitbuj account, we record the details, date, amount, and method of that transaction. This information is essential for preventing financial fraud and ensuring secure payments.

Purpose of Data Use

We use the information we collect only for the following legitimate purposes. jitbuj never sells your information or shares it with unauthorized third parties:

  • For account registration, verification, and management
  • To confirm your age and identity (KYC process)
  • For processing deposit and withdrawal transactions
  • For managing bonuses, promotions, and VIP benefits
  • For preventing financial fraud and money laundering
  • For providing customer service and technical support
  • For improving services and personalizing user experience
  • For fulfilling legal obligations
  • For ensuring safe and responsible gaming

We may send you important service updates and promotional information by email or SMS. You may request to opt out of these communications at any time.

Cookies and Tracking Technologies

jitbuj uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

3.1 Types of Cookies

  • Essential Cookies: Required for login sessions and security
  • Functional Cookies: For remembering your preferences and settings
  • Analytical Cookies: For collecting information to improve service quality

3.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly. Contact us to learn more about cookies.

Sharing Information with Third Parties

jitbuj never sells your personal information to third parties. Information may be shared in the following limited circumstances:

4.1 Payment Processors

The minimum information necessary to process transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. This information is used solely for the purpose of completing transactions.

4.2 Technology Service Providers

Limited information may be shared with trusted service providers for service operation, security, and technical support. These providers are contractually bound to protect the confidentiality of your information.

4.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we will make every effort to notify you in advance where possible.

Data Security and Protection

jitbuj uses industry-standard technologies and practices to ensure the security of your personal information. Our security measures include:

  • Data transfer protection through SSL/TLS encryption
  • Encrypted databases for stored data
  • Regular security audits and vulnerability testing
  • Restricted access controls — only authorized personnel can view data
  • Two-Factor Authentication support
  • Automated monitoring systems for detecting suspicious activity

While we take the highest security measures, no method of transmitting or storing information on the internet is completely secure. To further protect your account, use a strong password and never share it with anyone.

Data Retention Period

We retain your personal information only for as long as necessary or legally required. Information is retained according to the following guidelines:

  • Active accounts: until the account is closed
  • Transaction records: for the period required under financial regulations
  • KYC documents: according to validity period and legal requirements
  • Inactive accounts: for a defined period following inactivity

After the defined period, your information is securely deleted or anonymized so that you cannot be identified.

Your Rights and Controls

As a jitbuj user, you have the following rights over your personal information:

7.1 Data Access

You have the right to know what information we hold about you. You may request a copy of your data at any time.

7.2 Data Correction

If any of your information is incorrect, you may request a correction. Some information can be updated directly in your account settings.

7.3 Data Deletion

You have the right to request deletion of your data in certain circumstances. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Objection to Processing

You have the right to object to the processing of your information for specific purposes. Requests to opt out of marketing communications will be honored at any time.

To exercise any of the above rights, email [email protected]. We will respond to your request within a reasonable time.

Responsible Gaming and Data Use

jitbuj uses data to monitor your gaming behavior as part of its responsible gaming commitment. This information is used to identify any suspicious or unusual gaming patterns, and we may contact you if necessary.

  • Self-exclusion requests are actioned immediately
  • Deposit limit settings are stored securely
  • Responsible gaming information is never used for marketing

To learn more about responsible gaming, visit our Responsible Gaming page.

Protection of Minors' Information

jitbuj's services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from minors.

Age is verified during the registration process, and if any account is identified as belonging to a minor, it is closed immediately and the associated information is deleted.

If you believe a minor is using a jitbuj account, please notify us at [email protected].

Changes to the Privacy Policy

jitbuj may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on our website.

Continuing to use our services after an update means you have accepted the new policy. We therefore recommend that you review this page regularly.

The "Last Updated" date at the top of the page always reflects the date of the most recent change.

Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact our data protection team through the following:

Email: [email protected]

Live Chat: 24/7 support available in Bengali

Hours: Always active — BST (UTC+6)

We give the highest attention to any privacy-related request and aim to respond as quickly as possible. For more information, see our FAQ page and Terms and Conditions page as well.